Shipping policy

Shipping

J-Store Online sends all orders as DHL package.

DE: Shipping costs in Germany are according to product value:

from € 10.00 (minimum order value) up to € 54.99 shipping is € 5.50 (DHL package).
from € 55.00 shipping is free (DHL package)
free local pickup at J-Store Hamburg (Wandsbeker Chaussee 33, 22089 Hamburg) for all orders.

 

EU: Shipping costs to Austria and all EU countries are according to product value:

from € 10.00 (minimum order value) up to € 69.99 shipping is € 13.90 (DHL EUROPE)

from € 70.00 to € 134.99 shipping is € 8.90 (DHL EUROPE)
from € 135.00 shipping is free  (DHL EUROPE)


CH, NO, IS: Shipping costs to Switzerland, Norway and Iceland are according to product value

from € 10.00 (minimum order value) up to € 74.99 shipping is € 14.90 (DHL EUROPE) 
from € 75.00 to € 149.99 shipping is € 10.00 (DHL EUROPE)
from € 150.00 shipping is free (DHL EUROPE)

 

Our items are only delivered to the countries of the EU (European Union) and the countries of the EFTA (European Free Trade Association). Unfortunately there is currently no delivery to customers in other third countries including the United Kingdom (UK).

DHL's standard delivery time for parcels in mainland Germany is 1-2 days. Please inform us if you do not receive your goods within a week of shipping confirmation. We will then have DHL investigate.