Economic operator established in the EU who ensures that the product complies with the required rules:

Carlsen Verlag GmbH

Völckerstraße 14 - 20
22765 Hamburg
Germany

Phone: +49 (0) 40 398 04 0

Mail: info@carlsen.de

We ship all goods as DHL parcel.

Shipping costs within Germany are staggered according to the value of the goods:
For a minimum order value of €10.00, shipping costs €5.50.
Shipping is free for orders over 55.00 €.

Local pickups at the J-Store Hamburg (Wandsbeker Chaussee 33, 22089 Hamburg) are always free of charge.

Shipping conditions for deliveries to Austria and other European countries can be found here:
shipping guidelines

You can read our return policy here:
return policy